1. Our Commitment to Privacy
Tipsta Pty Ltd ("TIPSTA", "we", "us", "our") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard personal information provided to us through the TIPSTA service.
By using our Service, you consent to the collection and use of your information as described in this policy.
2. Information We Collect
We may collect the following types of personal information:
- Account information: Name, email address, and password when you create an account or membership.
- Contact information: Name and email address when you contact us through our contact form.
- Usage data: Pages visited, time spent on the site, device and browser type, and referring URLs, collected via analytics tools.
- Payment information: If you purchase a subscription, payment is processed by a third-party provider. We do not store your full card details.
- Communications: Any correspondence you send to us, including support enquiries.
We only collect information that is necessary for providing the Service and complying with our legal obligations.
3. How We Use Your Information
We use your personal information to:
- Provide and maintain the TIPSTA Service
- Process and manage your membership or subscription
- Send you tips, racing updates, and service communications you have opted into
- Respond to your enquiries and provide customer support
- Improve our Service through usage analysis
- Comply with legal and regulatory obligations
- Prevent fraud and protect the security of the Service
We will not use your personal information for any purpose that you would not reasonably expect, and we will not sell your personal information to third parties.
4. Disclosure of Your Information
We may disclose your personal information to:
- Service providers: Third-party companies that assist us in operating the Service (e.g., payment processors, email delivery services, analytics providers). These parties are required to maintain confidentiality and only use your data for the specified purpose.
- Legal authorities: Where required by law, court order, or government regulation.
- Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
We do not disclose personal information to third parties for marketing purposes without your explicit consent.
5. Cookies and Tracking Technologies
TIPSTA uses cookies and similar tracking technologies to enhance your experience on the Service. Cookies are small data files stored on your device. We use them to:
- Remember your preferences and settings
- Maintain your session while logged in
- Analyse site usage through analytics tools
You can configure your browser to refuse cookies, but this may affect your ability to use certain features of the Service.
6. Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include secure storage, encrypted connections (HTTPS), and access controls.
However, no internet transmission is completely secure and we cannot guarantee absolute security. You use the Service at your own risk.
7. Data Retention
We retain personal information for as long as necessary to fulfil the purposes set out in this policy, or as required by law. When we no longer require your personal information, we will take reasonable steps to destroy or de-identify it.
8. Your Rights
Under the Australian Privacy Principles, you have the right to:
- Access personal information we hold about you
- Request correction of inaccurate or incomplete information
- Make a complaint about our handling of your personal information
- Opt out of marketing communications at any time
To exercise any of these rights, contact us at tipsta.au@gmail.com. We will respond within 30 days.
9. Complaints
If you believe we have not handled your personal information in accordance with this policy or the Australian Privacy Principles, you may lodge a complaint by contacting us at tipsta.au@gmail.com. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify users of material changes where practicable. Continued use of the Service after changes are posted constitutes acceptance of the revised policy.
11. Contact Us
For privacy-related enquiries, contact us at tipsta.au@gmail.com or via our Contact page.