Refund Policy
How billing, cancelling and refunds work at TIPSTA.
The short version
01How our plans are charged
TIPSTA is a digital service. Paid access starts as soon as your payment goes through.
| Plan | Price (AUD) | How it works |
|---|---|---|
| Free account | $0 | No card needed. A limited selection of tips, currently the first 2 races of every meeting. |
| Day Pass | $19.95 | One-off payment. Full access for 24 hours from payment. Does not renew. |
| Weekly | $29.95 per weekFounding Member $24.95 | Renews automatically every week until you cancel. |
| Monthly | $69.95 per monthFounding Member $49.95 | Renews automatically every month until you cancel. |
| Yearly | $499.95 per yearFounding Member $399.95 | Renews automatically every year until you cancel. |
| Spring Carnival | $199.95Founding Member $149.95 | One-off payment. Full access until 11:59pm on 31 December 2026 (Brisbane time). Does not renew. |
02Cancelling a membership
You can cancel a Weekly, Monthly or Yearly membership at any time:
- from your Membership page, or
- by emailing tipsta.au@gmail.com from the address on your account.
Your membership stays active until the end of the period you have already paid for, and you will not be charged again. We do not give partial refunds for the unused part of a period. To avoid the next charge, cancel before your renewal date.
03Day Pass and Spring Carnival
Day Pass and Spring Carnival are single payments for a fixed period. They do not renew, so there is nothing to cancel. Because access starts as soon as you pay, they are not refundable once access has started, except in the situations listed below.
04When we will give a refund
- Duplicate charge. If you were charged twice for the same thing, we refund the extra charge in full.
- Charged in error. If we charged you after you had cancelled, or charged the wrong amount, we refund the difference.
- Service failure. If a problem on our side stopped you using TIPSTA for a significant part of your paid period and we could not fix it, we will refund the affected part of that period.
- Australian Consumer Law. If there is a major failure with our service, you are entitled to a refund under the Australian Consumer Law, whatever this policy says.
05What is not refundable
Except where the Australian Consumer Law gives you a right to a refund, we do not refund:
- time you have already had access for, including the unused part of a period after you cancel;
- a renewal charge because you forgot to cancel before the renewal date;
- a change of mind after your access has started; or
- tips that did not win. Racing is unpredictable and results are never guaranteed.
06Free accounts and support payments
A free account is never charged and does not need a card.
Optional support payments are voluntary gifts to TIPSTA and do not buy access, so they are not refundable unless the payment was made in error or the Australian Consumer Law requires it.
07How to ask for a refund
Email tipsta.au@gmail.com within 14 days of the charge, from the email address on your account, with:
- your name and account email;
- the date and amount of the charge; and
- why you are asking for a refund.
We will reply within 5 business days. Approved refunds go back to your original payment method through Stripe within 10 business days. Your bank may take a few more days to show it.
If something has gone wrong with a payment, please contact us before raising a dispute with your bank, as we can usually fix it faster.
08Australian Consumer Law
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this Refund Policy limits or excludes those rights. If you think you have a claim under them, contact us and we will assess it fairly.
09Contact us
For refund or billing questions, email tipsta.au@gmail.com or use our Contact page.